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| | Maintenance and Support Services |
Smooth IT operation right from the start |
| In addition to cutting-edge products and solution, Fujitsu delivers world-wide Maintenance and Support Services for heterogeneous infrastructures out of one hand: From integrating new technologies in IT infrastructure to providing fast and uncomplicated support proactively. This ensures smooth IT operation right from the start while intern IT specialist can concentrate on their core business. |  |
To support our extensive range of servers, desktops, notebooks and handheld devices we offer our customers a complete range of service offerings.
Large Enterprise Solutions
Our support services for enterprise customers help you through all phases of your IT projects. We provide services covering the entire process from installing or changing substantial quantities of IT equipment including rollout planning, project management, piloting, deployment, and equipment tests.
And when the solutions are up and running we provide a range of hardware maintenance options which includes fast response and recovery times for mission critical applications, remote support for technical troubleshooting, the provisioning of spare parts, installation assistance and all fee-based hardware warranty upgrades as well as the transport to your site.
We also provide Software Maintenance including software updates, both remote and on-site technical support, troubleshooting, installation assistance and basic usability assistance.
Solutions for Small to Medium sized Enterprises
For small to medium sized we offer a range of Service Packs that are both cost effective and flexible delivering real value to our SME customers.
With a range of response/recovery times and coverage hours we can provide you with just the service solution you need that fits both your pocket and your business.
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| Prompt and world-wide installation of new IT equipment for a smooth IT operation |
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| The perfect extension on top of the standard warranty |
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| Proactive and Reactive Support in the dynamic data center |
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| Proactive and Reactive Support in the dynamic data center |
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